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The University Park Libraries Service Desk knowledgebase (formerly called FAQs) serves as a repository of answers to commonly asked questions at service points in the University Libraries, primarily at University Park.

Try the Search function (top left) or the Navigation menu to the left. If you can't find the information you are looking for, use the ASK PSU chat window to the right to chat with someone at the Gateway Desk (Refresh the page if the chat window is empty.)

This knowledgebase is provided and maintained by Library Learning Services. Please contact us with updates, or let us know if you'd like to became a writer for your area.

Latest News & Announcements for Service Points

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Global Perspectives

A Panel Presentation and Discussion
with Penn State Study Abroad and International Students

Sponsored by the University Libraries’ Diversity Committee and Library Learning Services

Foster Auditorium, Pattee Library
Thursday, November 19, 2009
3:00 – 4:30 p.m.
More information

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Campus Building abbreviations (note: building abbreviations on student schedules are not the same as abbreviations on the campus map)
- for building abbreviations as listed on student schedules, click here.

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Arts & Humanities Print Journals Temporary Home

The Arts & Humanities print journals have moved from the 2nd floor of central Pattee (the blue shelving in room next to A&H ref desk).The print journals will be housed in the Music and Media Center in the coming weeks (2nd floor, west Pattee -- temporarily shelved on table tops in the Music and Media Center. For any questions, please contact the Music and Media Center.
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Dewey Decimal Books have moved!

A&H Stacks - Level 2: the books that were shelved by DD have been removed from the stacks on Level 2. Some books are being re-cataloged with Library of Congress numbers and will be returned to the appropriate shelves. The remaining books have been moved to the Annex. Update 8/2/09: some of the books have been re-labeled with LC numbers and are currently in the area where the book with Dewey numbers were shelved.

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Right to Know Report

Read the report here
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Film & Video Equipment Rental

Lately, we have been getting lots of questions regarding the rental of film and video equipment. The media equipment for rent is available through Mediatech (Media & Technology Support Services). MTSS now offers service in two locations:

1. 26 Willard Bldg -- open 7:45AM to 5PM (M-F)
2. (new) Wagner Annex -- open 7:45AM to 7PM (M-F)

Useful website:
http://www.libraries.psu.edu/mtss/

Music and Media Center does not rent any equipment.

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Helping Students Access Library Databases

  • Do they have the VPN client installed on the computer they are using? If not direct them here for instructions.
  • Did they select the "ISP-to-PSU" connection in the VPN? If not and they do not see that option, ask that they reinstall the VPN.
  • Are they able to connect to other Access services (elion, mail, ANGEL)? If not, please ask them to call the ITS Help Desk at 31035 or 32494.







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